ILIAS Academy trails

Browse the courses listed below and watch the traning videos. Do not hesitate to contact the ILIAS Academy if you are interested in a course not seen below at training@ilias-solutions.com.   


How to connect to Omnitracker

In this video, we will demonstrate, for your Second Line helpdesk staff, how to raise a ticket to inform ILIAS Service and Support. As a staff member of the secondline helpdesk, please check if you have received the internet link and credentials to use the ILIAS Customer Service Portal.

  • What are the advantages of raising a ticket ?
  • If you raise a ticket, it will be easier for you to follow the status.
  • A ticket is always the way to escalate an Incident to the ILIAS organisation or to ask a Service Request
  • Each ticket will be handled by ILIAS Service and Support
  • Via this Customer Service Portal you can see also other raised incidents and Service Requests asked by your company.
  • And via this portal, you reach us 7 days per week, 24 hours on any device with an internet browser.

 


Need a specific training?

In order to meet your needs, we provide on request trainings that you can purchase in just a few clicks below trough your Omnitracker account.